FAQs

Is everything handmade?

Yes! Everything is handmade by Katie, Rachael our one of our little elves (Katie's mom, Betty or her husband Ben). Some products are made to order while others may be in stock.

How do I care for my items?

For best results, we recommend hand washing all items and laying flat to dry. If necessary, you can wash the acryclic + wool blend items in cold water on delicate.  Spot clean all hats with a fur pom (do not submerge the pom in water).

Do you ship internationally?

Right now we only ship physical items in the U.S. Pattern downloads are available for everyone!

Do you off local pickup? 

Only when discussed prior. Please contact us. 

Can you do custom orders? 

We love custom orders, sometimes more than our own ideas. Please contact us to discuss your ideas.

Do you accept returns?

We currently do not accept returns but please, please contact us if you have any concerns.